Novell Service Desk is a complete, ITIL-certified application for managing service requests, incidents and changes across your network. Technicians can create, manage and close tickets through a web browser or use mobile devices; users are provided with an online portal that allows them to not only submit tickets to the service desk team, but also follow-up on their requests to see what is happening.
Workflows are easily configurable to meet you business requirements, and requests can be automatically routed to individual technicians or even teams. CMDB information can be configured to show the relationships between services, applications, operating systems and hardware in order to completely and properly document your network services.
Novell Service Desk allows you to build an efficient and responsive help desk workflow that will ensure that all requests are treated in a timely manner.
Find out more: Novell Service Desk or Request Information or Demo
Services offered by Adaris
| Licensing | Deployment | Training |
 |
|
|
Follow Us!