Last week we had the opportunity to participate in a trade show reuniting the IT directors from about 45 organizations, all from the same vertical market. Of these 45 organizations, about 15 of them are still running Novell solutions, including OES, GroupWise and/or ZENworks. Evidently, over the years, many of them have migrated over to Microsoft-based networks. We had some interesting conversations with a lot of these directors, including those that have moved off Novell products, and … [Read more...]

Unless you've been completely disconnected from the Internet for the past two months or so, you may have seen this video of Mr. Tommy Jordan, a North Carolina father who dramatically destroyed his daughter's laptop after she posted some nasty stuff on Facebook. Ok, so he shot her laptop with his .45. Needless to say, the video went viral and opinions were polarized as to whether he went too far. I don't care about the "shooting of the laptop". Enough has been said about that. What I … [Read more...]

Last week I had a fellow consultant in from the US to work with us, and so I was more than happy to spend some time with him to show him around Montreal. Although it's February and not necessarily the best time to enjoy this great city, you can always count on Montreal for some wonderful restaurants and nightlife! One of the places I took him to was a restaurant called L'Entrecôte St-Jean, right in the heart of downtown. This place has been around for over 25 years and has always had the same … [Read more...]

January 2012 - Adaris rolled out Novell Service Desk to enable closer customer communication, more customer involvement and interactions! Our staff has been using Novell Service Desk since late last summer to log Service Requests and Incidents, which already took a major load off of the support tracking process, and now we have enabled even more collaborative features so that our customers can open their own tickets and follow-up their progress. Thus far, our clients are thrilled; this gives … [Read more...]