January 2012 - Adaris rolled out Novell Service Desk to enable closer customer communication, more customer involvement and interactions! Our staff has been using Novell Service Desk since late last summer to log Service Requests and Incidents, which already took a major load off of the support tracking process, and now we have enabled even more collaborative features so that our customers can open their own tickets and follow-up their progress. Thus far, our clients are thrilled; this gives … [Read more...]

We’re growing, and we need some very cool people to come and join the team! Our immediate need is for a Network Support Consultant, who will manage our service desk and monitor our customers’ networks, but we are also looking to hire a (preferably!) young Linux enthusiast who wants to launch his or her networking career. Both positions will be out of our office located on Sainte-Therese, Quebec, located about 30 minutes north of Montreal. Having said that, our consultants are called upon to … [Read more...]